Returns & Refunds

Last updated: 1 November 2026

Because medicines affect health and safety, we can only accept returns in the situations listed below.

When you can request a return or replacement

• You received the wrong product, potency or pack size.
• The product arrived damaged, leaking or with a broken seal.
• The product was past its expiry date when delivered.
• An item was missing from your order.

Please contact us within 48 hours of delivery with your order number and clear photos of the product, its label and the outer packaging.

What we cannot accept

• Products that have been opened or used, unless they arrived faulty.
• Products returned because you changed your mind or no longer need them.
• Products not stored as directed after delivery.
• Products reported after the 48-hour window, except where the law requires otherwise.

Cancelling an order

You can cancel free of charge before your order is dispatched. Call or WhatsApp us on +91 88810 03366 with your order number. Once it has been dispatched, you may refuse the delivery. A prepaid order refused in this way is refunded after we receive it back, less any delivery charge.

How refunds work

• If your request is approved, we will replace the item or refund it, as you prefer and subject to stock.
• Prepaid orders are refunded to the original payment method.
• Cash on delivery orders are refunded by UPI or bank transfer to details you give us.
• We start the refund within 7 working days of approving it. Your bank or payment provider may take a few more days to show it.
• Delivery charges are refunded when the return is due to our error.

Discounts

If you used a coupon, the refund is the amount you actually paid for the item.

Contact

• Address: 168/2 Chandra Shekhar Azad, Kotwali, Jhansi, Uttar Pradesh 284002
• Phone and WhatsApp: +91 88810 03366
• Email: myhomeobuddy@gmail.com