Exchange Policy
Last updated: 3 November 2026
We do not accept returns or give refunds on delivered products. If something is wrong with your order, we will exchange the item.
When we exchange an item
- You received the wrong product, potency or pack size.
- The product arrived damaged, leaking or with a broken seal.
- The product was past its expiry date when delivered.
- An item was missing from your order. We will send it.
How to request an exchange
Contact us within 48 hours of delivery with your order number and clear photos of the product, its label and the outer packaging. Once we approve it, we send the correct or replacement item at no extra cost, and arrange collection of the original item where needed.
If the same item is unavailable, we will contact you to agree a suitable alternative of the same value.
What we cannot exchange
- Products that have been opened or used, unless they arrived faulty.
- Products you no longer need or ordered by mistake.
- Products not stored as directed after delivery.
- Problems reported after the 48-hour window.
Cancelling before dispatch
You can cancel free of charge before your order is dispatched, from My Orders or by calling or WhatsApping us on +91 88810 03366. If you already paid online for an order cancelled before dispatch, we refund the full amount to your original payment method.
This policy does not affect your rights under consumer protection law.
Contact
- Address: 168/2 Chandra Shekhar Azad, Kotwali, Jhansi, Uttar Pradesh 284002
- Phone and WhatsApp: +91 88810 03366
- Email: myhomeobuddy@gmail.com